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Frequently Asked Questions
Please see below for answers to common questions from customers
Shipping & Returns
How much is shipping?
Shipping is calculated at checkout based on a factors such as location and product selection.
How will I know when my order has been sent?
You’ll receive a shipping confirmation email with tracking as soon as your goodies are on the move. (Psst... check your junk/spam folder just in case it hides in there!)
Do you ship internationally?
We currently ship Australia-wide & NZ. For all other international orders, please reach out to hello@jellybeaninteriors.com.au and we’ll see what we can do.
Can I pick up my order?
Not at the moment — we’re an online-only store, and all orders are dispatched through our warehouse.
I entered the wrong address or need to change my address — can I change it?
Email us as soon as possible at hello@jellybeaninteriors.com.au If your order hasn’t been packed, we can update it. If it’s already on the way, we’ll help redirect it where we can.
What is your return policy?
We accept returns within 30 days of your purchase date.
Changed your mind or picked the wrong colour? No worries — you're welcome to exchange your item, but we do ask that you cover the shipping costs both ways.
If your product arrives faulty and we can’t resolve it through photos or messages, we’ll happily send you a replacement and cover all shipping charges.
How do I start a return or exchange?
Email us at hello@jellybeaninteriors.com.au with your order number and reason for return. We’ll guide you from there.
Pre-orders & Restocks
What does ‘pre-order’ mean?
Pre-order means the item isn’t currently in stock but is on its way! We give an estimated shipping date on the product page and will keep you updated as it gets closer.
Why is my order taking longer than expected?
If you’ve ordered a pre-order item or multiple items with different arrival times, we usually ship them together. Sometimes containers are delayed due to things outside our control (like customs or freight hold-ups), but we promise we’re hustling behind the scene
Can I split my order if part of it is delayed?
Yes — just reach out to us at hello@jellybeaninteriors.com.au and we’ll do our best to split ship where possible (a small shipping fee may apply).
Discounts + Promotions
Can I use more than one discount code?
Only one discount code can be used per order, and codes can’t be combined with other promotions. During sale periods, all general discount codes are temporarily deactivated — only the active sale code will work at checkout.
Can I use a discount code during a sale?
Only one discount code can be used per order. During sale periods, all other codes are deactivated — only the sale code will work at checkout.
Can I stack discount codes?
Nope — one code per order, no doubling up.
Do you offer first-time customer discounts?
We sure do! Join our mailing list (aka the First Dibs Club) to get early access to sales, launches, and subscriber-only offers.
Confetti Products
Can Jellybean furniture be used outdoors?
Yes! Our furniture was originally designed as outdoor furniture. It’s perfectly fine under cover and can handle a splash of water — just no full submersion or harsh weather exposure, please.
What are your Confetti range products made from?
Our Confetti Collection is made from recycled plastic. It’s sturdy, easy to clean, and full of character (each piece is one-of-a-kind!).
Are your pieces safe for little ones?
Absolutely. Our furniture is designed with kids in mind — rounded edges, no sharp bits, sturdy structure. Always supervise little ones during use.
The colour looks different in real life — why?
Each piece is unique! Because we use recycled plastic, the exact colour placement and speckle pattern varies. Lighting, screens, and angles can also make colours look slightly different. We aim to only showcase pictures that are the most truest representations.
General
Do you offer gift cards?
Yes we do! Click here to purchase a gift card.
Can I become a stockist or wholesale partner?
Yes! We love working with like-minded stores. Send your details to hello@jellybeaninteriors.com.au and we’ll send you our wholesale info pack.
Do you work with influencers or content creators?
Yes! Our collaborations are managed by Hey Influencers. If you're keen to collab, fill in the expression of interest form here
Still have questions? We're happy to help! Please email us at hello@jellybeaninteriors.com.au and we will get back to you within 1-2 business days.
Secure transactions
Transactions are handled with bank-grade security.
Simple checkout
Our secure checkout is quick and easy to use.
Get in touch
Have questions? Get in touch with us at any time.