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Frequently Asked Questions
Please see below for answers to common questions from customers
Shipping & Returns
How much is shipping?
Shipping is calculated at checkout based on a factors such as location and product selection.
How will I know when my order has been sent?
You’ll receive a shipping confirmation email with tracking as soon as your goodies are on the move. (Psst... check your junk/spam folder just in case it hides in there!)
Do you ship internationally?
We currently ship Australia-wide & USA. For all other international orders, please reach out to hello@jellybeaninteriors.com.au and we’ll see what we can do.
Can I pick up my order?
For our Australian Customers - Yes orders can be collected from our warehouse located in Melbourne.
For our US Customer - No, at the moment — we’re an online-only store, and all orders are dispatched through our warehouse.
I entered the wrong address or need to change my address, can I change it?
Email us as soon as possible, you have a 12 hours from when the order is placed to make changes. Post 12 hours there can be no gaurentees.
Email: hello@jellybeaninteriors.com.au
What is your return policy?
Please view our returns policy here
How do I start a return or exchange?
For Australian Returns please click here
For USA please email hello@jellybeaninteriors.com.au
I placed an order and want to change the color
If you’d like to change the colour of your order, you have 12 hours from the time the order is placed to make amendments via the Order Status page.
You can access this page by:
- Clicking the link in your order confirmation email, or
- Logging into your account from the top right-hand corner of the menu bar on our website.
After the 12-hour window, we can’t guarantee changes as your order may already be in the fulfilment process. If we’re unable to intercept the order before it’s picked and packed, return and reshipping fees may apply.
If the 12 hours has already passed, please email hello@jellybeaninteriors.com.au and our team will do our best to see what may still be possible.
I recieved my Jellybean Order but want to swap the color
If you’ve received your item but would like to change the colour, this may be possible within our return and exchange timeframe for the following ranges:
- Pick N Mix Collection
- Confetti Collection
- Rollie Bins
Please note that return shipping and reshipping fees will apply for colour exchanges.
Unfortunately, Star Cushions cannot be exchanged or returned due to hygiene reasons.
If you’d like to proceed with an exchange, please contact our team at hello@jellybeaninteriors.com.au and include your order number so we can assist you.
Pre-orders & Restocks
What does ‘pre-order’ mean?
Pre-order means the item isn’t currently in stock but is on its way! We give an estimated shipping date on the product page and will keep you updated as it gets closer.
Why is my order taking longer than expected?
We totally get how exciting it is waiting for your Jellybean goodies, and we promise we’re doing everything we can behind the scenes to keep things moving. There are a few reasons your order may take a little longer than expected:
1. Your order contains a pre-order item
Pre-order dates are our best estimates based on information from our manufacturers and freight partners. Sometimes containers get delayed due to things outside our control — like customs checks, port congestion, freight hold-ups, weather events, or carrier backlogs.
If your order includes both in-stock and pre-order items, we usually ship them together in one delivery, which can extend the timeline.
2. Shipping carriers are experiencing delays
Once your order leaves our warehouse, it’s in the hands of the courier. We don’t have control over their delivery timelines, scan updates, or service delays.
For the most accurate, up-to-date delivery information, please contact the courier directly using your tracking number.
3. High-volume periods
During peak times (sales, restocks, holidays), it may take us an extra day or two to process all orders.
4. Large or bulky items
Some of our products are oversized and require special handling, which can take carriers a little longer to move through their network.
Can I split my order if part of it is delayed?
Yes — just reach out to us at hello@jellybeaninteriors.com.au and we’ll do our best to split ship where possible (a small shipping fee may apply).
Discounts + Promotions
Can I use more than one discount code?
Only one discount code can be used per order, and codes can’t be combined with other promotions. During sale periods, all general discount codes are temporarily deactivated — only the active sale code will work at checkout.
Can I use a discount code during a sale?
Only one discount code can be used per order. During sale periods, all other codes are deactivated only the sale code will work at checkout.
Can I stack discount codes?
One code per order, no doubling up.
Do you offer first-time customer discounts?
We sure do! Join our mailing list (aka the First Dibs Club) to get early access to sales, launches, and subscriber-only offers.
Confetti + Pick n Mix Products
Can Jellybean Confetti or Pick n Mix furniture be used outdoors?
Yes! Our furniture was originally designed as outdoor furniture. It’s perfectly fine under cover and can handle a splash of water — just no full submersion or harsh weather exposure, please.
What are your Confetti + Pick N Mix range products made from?
Our Confetti Collection is made from recycled plastic. It’s sturdy, easy to clean, and full of character (each piece is one-of-a-kind!).
Are your pieces safe for little ones?
Absolutely. Our furniture is designed with kids in mind — rounded edges, no sharp bits, sturdy structure. Always supervise little ones during use.
The Centre of the Confetti table doesnt have Confetti - is this a defect?
Nope — this is not a defect at all. It’s actually a completely normal and expected part of how our tables and chairs are made.
Our products are created using a process called rotational moulding. The dry plastic powder and the colourful recycled speckles are placed into a mould, which spins at high heat until everything melts and coats the inside of the mould.
Here’s why the centre can look more plain
When the mould spins, the outer edges move the most, so the confetti speckles naturally get pulled outward.
The very centre has the least movement, so fewer speckles settle there — creating a softer, more blank-looking circle.
With our lighter colours (especially white/Fairy Bread), this is more noticeable because the base material is slightly translucent and the colour comes from the speckles themselves.
So visually:
✔ The “ring” of confetti around the outside = normal
✔ The clearer/lighter centre = normal
✔ Not considered a defect
Every piece ends up with its own unique pattern — that’s part of the charm of this moulding technique.
If a customer ever sends you photos that look extreme or outside what you'd consider within tolerance, just send them my way and I’ll help you draft the perfect response.
The colour looks different in real life — why?
Each piece is unique! Because we use recycled plastic, the exact colour placement and speckle pattern varies. Lighting, screens, and angles can also make colours look slightly different. We aim to only showcase pictures that are the most truest representations.
My Pick N Mix table has colored flakes that shouldnt be there - is this a defect?
No, this isn’t considered a defect.
Our Pick N Mix tables are made using recycled plastic, which means the coloured flakes you see are created from shredded materials being remoulded together. Occasionally, a small flake from a different colour batch can appear in the mix during production.
This is a normal part of the recycled manufacturing process and doesn’t affect the quality, durability, or safety of the table. In fact, it’s part of what makes each piece slightly unique.
General
Do you offer gift cards?
Yes we do! please Click here to purchase a gift card.
Do you work with influencers or content creators?
Yes! please fill out an expression of intrest form here
How do I get Crayon off my Confetti Set?
Click here to watch a tutorial on how to remove crayon from your confetti set
Secure transactions
Transactions are handled with bank-grade security.
Simple checkout
Our secure checkout is quick and easy to use.
Get in touch
Have questions? Get in touch with us at any time.