Refund policy
Jellybean Interiors – Return Policy (USA + Australia)
We want you to love your Jellybean pieces, but if something isn’t right, we’re here to help. This Return Policy applies to orders shipped within the United States and Australia.
10-Day Return Window
You have 10 days from the date your order is delivered to request a return.
To be eligible, items must be:
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Unused and in the same condition received
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In original packaging
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Free from marks, stains, or signs of use
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Accompanied by proof of purchase
Items returned without approval, or outside the 10-day window, will not be accepted.
How to Start a Return
If you are located in Australia:
Head to https://www.jellybeaninteriors.com.au/apps/redo/returns-portal/login to commence the return application.
Return shipping is the customer’s responsibility.
If you are located in the United States:
Email us at hello@jellybeaninteriors.com.au with your order number and request.
If your return is approved, we’ll issue:
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A return shipping label
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Instructions on how and where to send your item
Return shipping is the customer’s responsibility.
The cost of the return label will be deducted from your refund.
Restocking Fees (USA Orders)
All returns incur a $10 restocking fee, deducted from the refund amount.
Non-Returnable / Final Sale Items
The following items cannot be returned, exchanged, or refunded:
Other Non-Returnable Items
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Preorders
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Made-to-order items
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Items purchased during promotional sale events
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Personalised or custom items
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Items marked as discounted
By purchasing a preorder item, you acknowledge it ships at a later date and accept these terms.
Damaged, Wrong, or Defective Items
Please inspect your order as soon as it arrives.
If you receive an incorrect, faulty, or defective item, contact us immediately at hello@jellybeaninteriors.com.au with photos. We’ll review the issue and arrange a replacement where appropriate.
Transit Damage (USA + AU)
We pack our products securely, but once your parcel leaves our warehouse, we are not liable for any damage caused by couriers during transit.
For U.S. orders, carriers such as FedEx, UPS, and USPS may require claims to be submitted directly by the receiver. We can guide you through the claim process, but Jellybean Interiors is not responsible for compensation or replacement for items damaged in transit unless the carrier accepts the claim.
Exchanges
Need a different colour or item?
The fastest method is:
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Return your original item (if eligible)
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Place a new order for your preferred product
Refunds
Once your return is received and inspected, we’ll notify you of your refund status.
Approved refunds will be issued to your original payment method, minus:
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Return shipping label cost
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Restocking fee (USA only)
Please allow standard bank processing times for funds to appear.
Terms and Conditions: PUT IT ON LAY-BUY
The below makes up the Terms & Conditions for any Lay-Buy transactions entered into: 1. Cancellation of Lay-Buy by Seller The seller under a Lay-Buy must not cancel it unless
a) The buyer breaches a term of the Lay-Buy; or
b) The seller stops trading
2. Cancellation of Lay-Buy by Buyer The buyer may cancel their Lay-Buy order at any time prior to delivery of products and on delivery of products if the products are damaged by so advising seller in writing or if seller agrees, orally.
3. Effect of Cancellation Subject to the above, when a Lay-Buy is cancelled by buyer, Seller must refund all money paid within 14 days less a 10% down-payment.
4. Service Fee Seller shall not charge the customer any interest charges, membership fee or service fee on any Lay-Buy sales transaction. Lay-Buy Financial Solutions Pty Ltd trading as www.lay-buys.com charges a once-off admin fee, with the amount displayed to customers at checkout. The buyer will pay this amount to Lay-Buys at checkout at time of paying the down payment. This fee is an admin fee and is therefore not refundable.
5. Delivery The seller will only fulfil order and deliver the product/s after receiving the final instalment payment for all Lay-Buy orders.
Questions?
We're always here to help.
Email us anytime at hello@jellybeaninteriors.com.au